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Experience Economy
We Help Companies
ELEVATE CX
RexEmptor Consult helps brands be more customer centric and digitally relevant in the #ExperienceEconomy by elevating Customer eXperience (CX) Management as the core enterprise objective through a mix of
honest-to-goodness consulting and a collective of best-in-class solutions.
CX Strategy is no longer linear rather is defined by transformational excellence along 3 dimensions:
(1) Customer Engagement (2) Data Management (3) Employee Engagement.
Customer Engagement Transformation
Customer Engagement Transformation is most critical to deliver superlative, relentless, relevant & rewarding Customer Experiences (CX) across touch-points - every single time - making their engagements worthwhile.
Drive this through honest-to-goodness Consulting (DINTW, THEM, StudioJ) and the finest technology solutions and platforms in Customer Loyalty Management (GRAVTY), Integrated Social Media Management (SPROUT SOCIAL), Video Analytics (TARSYER) & Next Gen Logistics (LOGICLOUD).
Data Management Transformation
The fuel that powers customer experience strategy is DATA - clean, real-time, always-ON, hi-fidelity data.
Drive your CX focussed Data Transformation by adopting an AI Powered Holistic Data Suite for Accelerated Insights (TIMEXTENDER) that delivers business-ready insights from raw data in minutes.
Want to experiment with data before rolling out critical initiatives? Leverage the multi-patented TEST & LEARN platform from Mastercard that has delivered 5X ROI in 92% of the engagements.
Employee Engagement Transformation
Superlative Employee Engagement and Experience Management delivers Superlative CX. Period.
Deliver engaging employee experiences through best-in-class solutions in quickly and cost effectively crafting & executing People Strategy (SOLVECUBE), Game Based Learning & Assessment (ACCELIUM) and personalised Coaching & Training that help align the human capital with enterprise business strategy.
Elevate Employee Experience (EX) to deliver exceptional CX - every time.
RexEmptor Consult helps enterprises and start-ups seize the opportunity in these turbulent times - through a collective of breed solutions and a consulting mindset
What We Do
CX Consulting
The rules of engagement have drastically changed in today's phygital world in the #ExperienceEconomy.
Winning enterprises rise up to the challenges by reimagining and rearchitecting their customer, data and employee engagement strategies, re-charting foundational customer journeys and re-hauling their technology stack to align to the new imperatives.
It is time for transformation. It is time to work together in #TheAgeOfTheCustomer!
We can help define & design these transformational elements.
CX Solutions
Digital transformational initiatives across all the 3 levers - Customer, Data & Employee - need to be enabled by the optimum technology and invested technology partners.
Establish a platform that will enable and deliver business capabilities at 3 solid levels - foundational, enabling & future ready.
With solutions that will keep both the supply and demand side of business agile and nimble.
We can help choose the right technology!
Coaching & Training
Today, customer delight and customer experience is everybody's responsibility - a direct consequence of galloping digital adoption, a burgeoning number of customer touch-points and rapidly shrinking time-to-react.
Winning organizations invest into nurturing and empowering their employees to be true advocates and trusted advisors - key to delivering superior CX.
We can help build this culture!
Oration
Retail/Consumer Events, Workshops, CXO Meets or Off-sites
Do you want them to be hosted with deep industry & relevant technology flavour?
Keen on making every panel discussion and fireside chat meaningful?
Want the audience to feel engaged and contributing?
If yes, allow us to run the show!
Start-Up Enablement
Start-ups fuel innovation and innovation raises the bar in customer experience.
Helping start-ups secure growth capital and enabling them to craft a strong, foundational GTM strategy so that they can blaze a trail of success.
Let's connect and jointly craft the future!
Industry & Academia
Contributing to keeping the retail & consumer industry connected and collaborating.
Furthering deep Industry-Academia collaboration through concerted interactions, sessions, lectures, course curriculum validations and envisioning CoEs.
Let's get the experts of tomorrow ready!
Our expertise is your gain
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with applied services.
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on number of industries.
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on various competitions.
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from all around the world.
FAQ
We help entrepreneurs get ready to raise capital. Please note that we cannot help our clients raise capital. This usually consists of some or all of our services. This is a service that is heavily regulated.
We help entrepreneurs get ready to raise capital. Please note that we cannot help our clients raise capital. This usually consists of some or all of our services. This is a service that is heavily regulated.
We help entrepreneurs get ready to raise capital. Please note that we cannot help our clients raise capital. This usually consists of some or all of our services. This is a service that is heavily regulated.
We help entrepreneurs get ready to raise capital. Please note that we cannot help our clients raise capital. This usually consists of some or all of our services. This is a service that is heavily regulated.
Testimonials
Consulting theme is an invaluable partner. Our teams have collaborated to support the growing field of practitioners using collective impact.
Donald Simpson
We thought a lot before choosing the Financial WordPress Theme because we wanted to sure our investment would yield results.
Cintia Le Corre
We were amazed by how little effort was required on our part to have Consulting WP prepare these materials. We exchanged a few phone calls.
Amanda Seyfried
News & Events
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Customer Loyalty – Process of Redemption Part 2
Significant Customer Engagement Lever: Redemption – But for whom? Part 2 Photo by Rémi Jacquaint on Unsplash rexemptor 17 April 2021 Published on April 13, 2021 Recap of my Path to Redemption I had garnered enough points in a rather popular loyalty program (hospitality industry) and decided to redeem some of them for Amazon Pay
17 April 2021 -
Customer Loyalty – Process of Redemption Part 1
Significant Customer Engagement Lever: Redemption – But for whom? Part 1 Photo by Rémi Jacquaint on Unsplash rexemptor 17 April 2021 Published on April 10, 2021 Being a perpetual student of customer experience, am usually in awe of the cathartic manner in which truly customer centric brands execute flawlessly on their inherently deep customer engagement
17 April 2021